What we collect
We may collect personal data that you provide directly to us, such as your name, email address, phone number, company name, and the content of your message when you contact us. If you choose to call or email us directly, we will receive the information you share.
We also collect limited technical data needed to operate the site securely and reliably, such as basic device and browser information, page interactions, and aggregated usage patterns. This data is used to keep the website stable, protect it from abuse, and understand what content is helpful.
How we use your information
We use personal data to respond to enquiries, schedule consultations, provide requested information about services, and manage our client relationship. We do not sell personal data. We do not use sensitive personal data for advertising.
- Respond to contact requests and provide support.
- Plan and deliver coaching services when contracted.
- Maintain website security and performance.
Legal bases (UK GDPR)
Where UK GDPR applies, we process personal data on one or more of the following legal bases: consent (for optional cookies and when you choose to contact us), legitimate interests (to operate and secure the site and respond to enquiries), and contract (to deliver coaching services you request).
Cookies
This website uses cookies. Essential cookies are required for core functionality and security. Optional cookies may be used to understand how visitors engage with the site in an aggregated way.
You can accept or reject optional cookies using the cookie notice. Your preference is stored locally in your browser. If you reject optional cookies, the site will continue to work.
Sharing and international transfers
We may use trusted service providers to operate the website and communicate with you. Where third parties process personal data on our behalf, we require appropriate safeguards and confidentiality.
If data is transferred outside the United Kingdom, we take steps to ensure an adequate level of protection, such as contractual safeguards consistent with applicable data protection law.
Data retention
We keep personal data only as long as necessary for the purposes described in this policy. Enquiry messages are typically retained for a reasonable period to manage follow-up and recordkeeping. Contract and invoice records may be retained longer to meet legal, tax, and accounting obligations.
Your rights
Depending on your location and applicable law, you may have rights to access, correct, delete, or restrict the use of your personal data, and to object to certain processing. You may also have the right to data portability.
To exercise these rights, contact us at [email protected]. We may need to verify your identity before fulfilling your request.
If you are in the UK and you believe your data has been handled unlawfully, you may raise a concern with the Information Commissioner's Office (ICO).
Security
We take reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is 100% secure, but we work to reduce risk and limit access to those who need it.
Contact
Questions about this policy can be sent to [email protected] or by post to the address listed above.